Refund Policy
We strive to provide exceptional service and value. Learn about our refund terms and cancellation policies.
1. Overview
At Aeriele, we are committed to providing high-quality consultation and marketing services. We understand that circumstances may arise where you need to cancel or request a refund. This policy outlines our refund and cancellation terms.
We believe in transparency and fair treatment of our clients. Our refund policy is designed to protect both parties while ensuring you receive value for your investment.
2. Cancellation Policy
Session Cancellations
- 24+ hours notice: Full refund or reschedule at no cost
- 12-24 hours notice: 50% refund or reschedule with 25% fee
- Less than 12 hours: No refund, reschedule with 50% fee
- No-show: No refund, full session fee applies
Package Cancellations
- Before first session: Full refund minus $50 processing fee
- After 1-2 sessions: 75% refund of remaining sessions
- After 3+ sessions: 50% refund of remaining sessions
- After 50% completion: No refund available
3. Refund Eligibility
Eligible for Refund
- Cancellations made within the specified timeframes
- Service not delivered as promised
- Technical issues preventing service delivery
- Duplicate charges or billing errors
- Service cancellation by Aeriele
Not Eligible for Refund
- Services already completed and delivered
- Client dissatisfaction with results (subjective outcomes)
- Failure to follow recommendations or complete assignments
- Change of mind after service completion
- Violation of terms of service
4. Refund Processing
Refund processing times and methods:
- Processing Time: 5-10 business days
- Credit Card Refunds: 3-5 business days to appear on statement
- Bank Transfers: 5-10 business days
- PayPal: 1-3 business days
- Processing Fee: $25 for refunds under $100
5. Special Circumstances
Medical Emergencies
We understand that medical emergencies can occur. With proper documentation, we may offer full refunds or rescheduling without penalties.
Natural Disasters
In case of natural disasters or events beyond our control, we will work with clients to reschedule or provide appropriate refunds.
Service Quality Issues
If you experience significant service quality issues, please contact us immediately. We will investigate and provide appropriate resolutions.
6. Payment Methods and Refunds
Original Payment Method
Refunds will be processed to the original payment method used for the transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.
Partial Refunds
For partial refunds, the amount will be calculated based on the unused portion of your service package, minus any applicable fees or charges.
7. Dispute Resolution
If you disagree with a refund decision, we encourage you to:
- Contact our customer service team for review
- Provide detailed documentation of your concerns
- Allow us time to investigate the matter
- Consider mediation if resolution cannot be reached
We are committed to fair and reasonable resolution of all disputes.
8. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.
Existing clients will be notified of significant policy changes via email.
9. Contact Information
For refund requests or questions about this policy, please contact us:
Email: legal@aeriele.com
Phone: +1 (307) 269-9220
Address: 30 N Gould St
Ste R
Sheridan, WY, 82801, USA
Response Time: Within 24-48 hours
Quick Reference
Cancellation Notice
- • 24+ hours: Full refund
- • 12-24 hours: 50% refund
- • <12 hours: No refund
Processing Time
- • Credit Cards: 3-5 days
- • Bank Transfer: 5-10 days
- • PayPal: 1-3 days